Privacy & Security
STORE WF (W & F Limited) is totally committed to protecting the privacy of our site visitors and customers. The STORE WF (W & F Limited) team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be delivered to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the STORE WF (W & F Limited) website.
Terms & Conditions
Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services Team
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.
Terms of Sale
By placing an order with STORE WF (W & F Limited) you are agreeing to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
In order to enter into a contract with STORE WF (W & F Limited) you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. STORE WF (W & F Limited) reserves the right to refuse any request made by you. If your order is accepted we will inform you by email.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies
We accept(list of payment cards/methods accepted i.e paypal?) Please see www.paypal.com for information on PayPal payments?
We do not store credit card details nor do we share customer details with any 3rd parties.
Once we have received your order, we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. We will then email you to confirm dispatch.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges.
Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.
If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Shop online with added security and peace of mind.
Your personal password is linked to your card only, and not to your computer.
This security scheme will help to prevent unauthorised purchases.
How it works
When you reach the checkout process at evans.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase
We operate a complaints handling procedure which we will use to try to resolve any disputes when they first arise. Please let us know if you have any complaints, comments or suggestions.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt for UK customers and 28 days for the rest of the world. Please also note that items must be returned with all of the barcode tags intact. Refunds will be credited to your original method of payment.
You can also return an item for an exchange if you would like a different colour or size of the same item. If you want a different item, then you will need to return the unwanted item for a refund and place a new order.
When you return your order, please remember to include your returns note in the parcel with the following details marked on it:
Your order number
Which items you would like exchanged or refunded
The new size or colour you would like of the items to be exchanged
Need to return or exchange something? Please download and fill the return form
We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 working days for your bank to process your refund.
Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. W & F Limited cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.
If you need a new Returns Form, you can print one off using the below attachments.
INTERNATIONAL CUSTOMERS WILL NOT RECEIVE A PRE-PAID LABEL AND ARE REQUIRED TO RETURN UNWANTED ORDERS AT THEIR OWN COST.
If you haven’t indicated on your returns note that you’d like an item exchanged or the new size or colour required, then we’ll automatically issue a refund for the returned item.